Privacy Policy

Last updated: 2026

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and claim-related information you provide (for example: claim reference, insurer correspondence, documents, photos, quotes, invoices, valuations, and reports) when you submit an enquiry or engage our services.

2. How We Use Information

To respond to enquiries and communicate with you
To provide claim review and claim support services (such as reviewing documents, organising information, and preparing written submissions)
To assist with communication with insurers or AFCA where you have authorised us
To improve our services and website experience
To comply with legal obligations where required

3. Information Sharing

We do not sell or rent personal information. We may share personal information only when necessary to provide our services, such as with service providers that support our website or communications, or with your insurer or AFCA where you have authorised us. We may also disclose information where legally required.

4. Data Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. No method of transmission over the internet is completely secure, however we take practical measures to reduce risk.

5. Access & Corrections

You may request access to, or correction of, your personal information by contacting us. We may need to verify your identity before processing certain requests.

6. Contact

For privacy-related enquiries, you can contact us via the website enquiry form, or email us at hello.claimanage@outlook.com.