Terms & Conditions

Last updated: 2026

1. Our Services

Claimanage provides independent insurance claim review and claim support services. Our services may include reviewing claim documents, organising information, preparing written submissions, providing guidance on claim processes, and supporting communication with insurers or AFCA where authorised by the client.

Claimanage does not act as an insurer, insurance broker, loss assessor, claims handler, or legal representative. We do not provide legal advice, financial advice, or insurance advice.

2. No Guaranteed Outcomes

Claim outcomes depend on insurer decisions, policy terms, evidence, and circumstances outside our control. Claimanage does not guarantee any increase, reversal, approval, or specific settlement outcome.

3. Client Responsibilities

• Provide accurate, complete, and truthful information
• Supply requested documents in a timely manner
• Review and approve documents or correspondence prepared for you
• Provide written authorisation where required for third-party communication

4. Fees

Fees (if applicable) relate to professional claim review and support services only. Fees are not contingent on claim outcomes unless expressly agreed in writing. Fee details are communicated to you before engagement.

5. Limitation of Liability

To the maximum extent permitted by law, Claimanage is not liable for losses, delays, costs, or outcomes arising from insurer decisions, policy interpretation, third-party actions, or reliance on information provided by you or third parties.

6. Complaints

If you have concerns or complaints about our services, please contact us directly so we can attempt to resolve the issue promptly and fairly.

7. Governing Law

These Terms & Conditions are governed by the laws of Australia.